Suggestions, Comments & Complaints

Suggestions, Comments & Complaints 

We aim to provide good services for our patients and customers. We would like to hear your comments, your suggestions or your complaints so that we can try to make improvements. We value your comments on how things are running and hope that you will tell us what you like about the pharmacy and also any complaints you may have.

Our aim is to deal with any complaint that has arisen as quickly as possible and to respond within a response period agreed with you or as soon as practicable. Your complaint will be thoroughly investigated and we seek to come to a mutual understanding of what has gone wrong and of any action that may be needed to put things right.

Complaints are treated confidentially. However, it may be necessary for the pharmacist and staff to discuss confidential information. They will only do this as far as is necessary to investigate the complaint.

We ask you to make comments or complaints as soon as possible after the event, so that it is possible to investigate. Normally this will be within a few days of the event happening. The NHS advises us to use the following guidelines when considering whether to deal with a complaint relating to NHS services.

If you require a more immediate response please do not hesitate to contact our senior managers who will conduct a full investigation into the issue raised and respond in a timely manner: 
  • Mr Graham Phillips, Pharmacy Operations Manager, info@pierremontpharmacy.co.uk
Complaints should be made as soon as possible after an event and they will normally be made:

• within 12 months of the date of the incident that caused the problem or
• within 12 months of the date of discovering the problem

It may be possible to investigate complaints beyond these time limits, but as time passes, the ability to recall events or to obtain documents might mean that investigation would not be beneficial. If you think you have a complaint that you would like us to investigate, about an incident some time ago, please discuss it with our complaints manager, who can decide whether it will be appropriate to investigate.

Getting help with making a complaint NHS patients can contact NHS England by email england.contactus@nhs.net with "For the attention of the complaints team" in the subject line or by phone on 0800 5874997.

An independent complaints advocacy service (ICAS) is available to provide advice and support to people who wish to complain about the NHS.

It helps us to follow up your suggestion, complaint or comment if it is in writing but you do not have to use this form if you prefer to set out your complaint in your own way or speak to someone. Do ask a member of staff to help you.

Suggestions, Comments and Complaints reporting form

Contact Us

If the complainant is NOT the patient, we must have the patient’s consent before following up the complaint.

I authorise the complainant to act on my behalf in pursuing this complaint and I agree that pharmacy staff may disclose confidential information about me, in so far as it is necessary to do so to answer the complaint.

Your Community's Health

By Luke Benfield 24 Apr, 2024
Insect bites…not a problem! We agree that insect bites usually resolve with little or no medical help. But when infection results, they can actually be a big problem! Complications like Scabies or Lyme disease can cause major issues if left untreated, resulting from a simple infection that can otherwise be easily treated by a health professional.  Now, thanks to NHS Pharmacy First, it’s never been easier to be seen and treated for infected insect bites. Just ask the Pharmacist at Pierremont Pharmacy. This blog will cover everything you need to know about infected insect bites, ranging from symptoms, treatment options, health complications and even risk factors for an infected insect bite.
By Luke Benfield 15 Apr, 2024
UTIs (Urinary Tract Infections) primarily affect women and result from a bacterial infection in the urinary tract. Infection can occur at your bladder, kidneys or the urethra. Anywhere along the urinary tract. This type of infection tends to be frequent and can be very uncomfortable. To prevent any health complications it's important to ensure you seek appropriate support. NHS Pharmacy First is a brand-new FREE service that can help women who are seeking support for uncomplicated UTIs. No need to wait for a GP appointment to treat the symptoms of a UTI. Learn more about NHS Pharmacy First Service:
By Luke Benfield 11 Apr, 2024
Shingles may sound ominous, but it is quite a common health condition, which is now covered under a free service called NHS Pharmacy First. In fact Pharmacy First covers the treatment of a total of 7 common health conditions, including shingles. NHS Pharmacy First is available at Pierremont Pharmacy! The recent introduction of this service means you can receive appropriate professional treatment for any of the 7 health-related concerns. This blog focuses on shingles which, as we have said, is covered by this new service.  Shingles is caused by a viral infection. In fact its the same virus that causes chickenpox. Unusually, shingles only occurs in people who have suffered previously from chickenpox. As a result, shingles itself is not contagious however, you can catch chickenpox instead. So it's important to maintain good hygiene routines when in proximity to anyone with a current case of shingles. Caution is especially necessary for people who have compromised immune systems, to safeguard these people. Shingles presents as blisters following a nerve tract on the body, usually located on the chest, back or face.
By Luke Benfield 10 Apr, 2024
Earache is a common condition that we have all endured at some point! Whether it was painful and hard to cope with, or your symptoms were mild and not worth the hassle. This condition can be a real nuisance. Normally, earache will resolve itself naturally in a few days. But occasionally this condition can be incredibly stubborn. Now thanks to NHS Pharmacy First which is a free NHS service, earache can be managed directly by Pierremont Pharmacy saving patients the “earache”, of needing to call up a GP and book an appointment to address the condition.  This condition which is sometimes referred to as ear pain can be simply described as just that! Although there is more to it, that is the short version of the most common symptoms for this disabling condition. In this blog, we will look at the symptoms, complications, and treatment options for this condition. But if you are suffering from earache and want to have it resolved pronto, then book an appointment with our pharmacist under the Pharmacy First scheme and we can treat the condition ASAP:
Sore Throat Treatment Broadstairs
By Luke Benfield 21 Mar, 2024
Pharmacy First is poised to swiftly provide rapid relief for your sore throat, along with the six other conditions covered under this service.
Sinusitis Treatment Broadstairs
By Luke Benfield 19 Mar, 2024
Sinusitis can be quite unpleasant, like a persistent cold with a runny nose and throbbing headache. It can be hard to focus and complete daily tasks. This condition is characterised by swelling of the sinuses and is usually stemming from infection. Sinusitis is a prevalent condition which often clears on its own within four weeks. However, if symptoms persist or worsen, Pharmacy First (a free, NHS service) is available at Pierremont Pharmacy. Patients can receive free advice and NHS treatment at our pharmacy for this condition, alongside six other conditions we have covered across our various blogs.
Impetigo Treatment Broadstairs
By Luke Benfield 15 Mar, 2024
Impetigo is an extremely contagious bacterial infection: meaning, it’s a bacterial skin infection that’s easily transmitted through direct contact with another person. While impetigo can occur in people of any age, it mainly affects children and young infants. This prevalent skin condition is covered under the new NHS Pharmacy First service now available at Pierrepont Pharmacy. Pharmacy First enables our pharmacists to provide the same advice and treatment options a GP would offer.  Commonly the bugs (bacteria) which cause Impetigo are Staphylococcus aureus (staph) and Streptococcus pyogenes (strep). Normally, Impetigo is a mild and non-threatening condition, but seeking treatment is crucial if you suspect yourself or a loved one has the condition. Without intervention impetigo, can spread, or lead to further complications which we’ll delve into later. Immediate help is available through Pharmacy First by booking an appointment with our qualified pharmacist who can diagnose you and provide treatment options for many minor ailments including Impetigo. To book and more information about Pharmacy First:
By Luke Benfield 13 Mar, 2024
In today's fast-paced world, swift access to healthcare is essential. Yet, the conventional healthcare delivery model frequently entails extended wait times for GP appointments, particularly for minor ailments. This is where Pharmacy First services step in, transforming how you access healthcare.  To book your NHS Pharmacy First appointment, click here, or feel free to visit our pharmacy and speak with a member of our team directly:
Symptoms Of Menopause
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Here we outline the most common symptoms of menopause and show you some ways to ease them, making the menopausal transition undoubtably more manageable.
Woman Measuring Her Waist
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Learn about the pros and cons of Ozempic, the weight loss jab, at Pierremont Pharmacy. Book a free consultation today to learn more!
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